Shipping & Delivery

E-Juice USA Murah will process & ship all local orders within 1 business day after your order has been placed on our website. International orders will be shipped in 1-3 business days. Once your order has been shipped, you will receive an e-mail from us with your tracking information and steps on how to track your order. Alternatively, if you registered an account with us during checkout, you may login to your account and check under Order History for the latest update & status on your order.

Local Shipping & Delivery (Malaysia)

E-Juice USA Murah ships all local orders via DHL eCommerce or PosLaju

All orders will be shipped before couriers cut-off time. Average time frame to West Malaysia will take 1-3 business days & East Malaysia would take 2-6 business days. However, there a times where there might be unexpected delays on couriers side whereby it may take an extra day or two to arrive.

Local Shipping Charges & Duration

West/Peninsular Malaysia: Flat rate of RM5 (1-3 business days)
East/Sabah & Sarawak: Flat rate of RM10 (2-6 business days)

International Shipping & Delivery

E-Juice USA Murah ships worldwide. Your shipping charges will be calculated accordingly during checkout on our website. You have a choice of shipping via Registered Air Mail(economical) or Express Air Mail during checkout. All shipments come with a tracking number & insurance for free. All orders will be shipped out between 12-24 hours from the time that your order was placed. Orders placed on weekends will be shipped first thing Monday.

For Registered Air Mail, the duration an order takes to arrive varies from 1-4 weeks depending on the parcels shipping destination. For a better understanding, please refer to the table below.

COUNTRYUnited StatesUnited KingdomCanadaAustraliaPhilippinesBruneiSingaporeSouth Africa Other Countries
 ETAPercentage of Arrival
 8-12 Days20%10%10%10%10%30%40%1%20%
13-18 Days80%50%30%30%40%80%80%20%40%
19-24 Days98%85%85%85%90%98%98%70%90%
25-35 Days100%100%100%100%100%100%100%100%100%
  >45 DaysFull refund or free reshipping of order based on customers choice.

 Chart above is generated based on our previous order statistics.

For international orders as mentioned above, we include free insurance for all orders. In rare occasions, a parcel might get misplaced or stolen during transit to its destination. This is something we have zero control on however we take full responsibility and offer a no questions asked full refund or free reshipping of your order. You may choose either one option. If your order has not arrived after 45 business days, get in touch with us and we will look into it right away. Keeping our customers happy is & will always be our number one priority. Please take note that we will not be held responsible for orders to countries that do not allow these products. That means there will not be a reship or refund for orders that encounter any custom clearance issues.

Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (2) business days after delivery. You must notify our Customer Care Department by e-mail and keep the packaging and the items involved in the claim at hand (even if they are broken). We will not be responsible for, nor issue a refund, if notified after three (2) business days. In your e-mail, please include clear photos of the damaged item and packaging as well. This will help expedite the process.