FAQ

Why does your prices change?
E-juice manufacturers in USA offer discounts from time to time. Instead of use profiting more from these discounts, we pass them on to our customers instead so you can enjoy the best prices. However when our stock is bought when there is no discounts offered, we have to increase the prices a little to cover the cost.

Where do you ship to? 
We ship locally from Malaysia to worldwide.

How much does the shipping costs?
View our Shipping & Delivery information page here.

What are the payment options? 
For local customers(Malaysians), we accept payment via all local banks. For international customers, we use PayPal to process our payments. You can transfer the money from your PayPal account (if you have one) or pay directly with your Credit or Debit Card. PayPal accepts VISA, MasterCard, American Express, Discover and E-Check.

When will i get my order?
All orders takes between 12 hours to be processed and shipped from time of order. For local orders, it takes 1-4 business days to arrive and for international orders It takes 2-4 weeks to arrive. For more information, visit our Shipping Information page.

Where can i track my order?
For local orders(Malaysia) you can track your order here. For international Economy Air Mail orders, you may track your order here. For other postage methods used, please check your email for link to track your order. Tracking numbers may take 1-2 business days to be updated online so please do not worry if you can't track your order instantly.

Are all items in stock? 
Most of the products we have are in stock. If an item is not in stock, an "Out of Stock" label will be displayed and you will not be able to add that item in to your cart. You may choose to be notified via e-mail as soon as an out of stock item is available by signing up on that products page via the "Notify Me" button. 

What is your return policy? 
Due to the nature of items being sold, return or refunds will only be accepted if wrong product was sent. However please make sure that the item is unopened and still in its original packaging 

I forgot my password. How do i retrieve it?
Please click here to retrieve a lost password.