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FAQ
When will sold out products be restocked?
We only restock a brand once all their flavors are low in stock. This is usually 2-3. However some brands may take longer if we still have high quantity for other flavors from the same brand. As all our products are directly from the manufacturer, we are unable to restock in small quantities. So if you see your favorite flavor in stock, make sure to stock up enough before they are sold out. You may use our "NOTIFY WHEN AVAILABLE" feature to get notified via e-mail instantly once a product is back in stock.
How do we check if a product is in stock?
Our website's product quantities are updated daily. To confirm stock availability, check the product options— if it indicates 'in stock,' the item is available for purchase. In cases where the stock is low, our website will display the remaining quantity when you select an option on the product page. Stay informed about stock levels by reviewing the product options, ensuring you make well-informed decisions based on the real-time information provided.
Our website's product quantities are updated daily. To confirm stock availability, check the product options— if it indicates 'in stock,' the item is available for purchase. In cases where the stock is low, our website will display the remaining quantity when you select an option on the product page. Stay informed about stock levels by reviewing the product options, ensuring you make well-informed decisions based on the real-time information provided.
Why do your prices change?
E-juice manufacturers in the USA offer discounts from time to time. Instead of us profiting more from these discounts, we pass them on to our customers instead so you can enjoy the best prices. However, if stock is bought when there are no discounts offered, we have to increase the prices a little to cover the cost.
Where do you ship to?
We ship locally from Malaysia to the whole world except Israel.
How much does the shipping costs?
View our Shipping & Delivery information page here.
What are the payment options?
For local customers(Malaysians), we accept payment via all local banks. For international customers, we use PayPal to process our payments. You can transfer the money from your PayPal account (if you have one) or pay directly with your Credit or Debit Card. PayPal accepts VISA, MasterCard, American Express, Discover, and E-Check.
When will I get my order?
All orders take between 12 hours to be processed and shipped from the time of order. For local orders, it takes 1-4 business days to arrive and for international orders, It takes 2-4 weeks to arrive. For more information, visit our Shipping Information page.
Where can I track my order?
For local orders(Malaysia) you can track your order here. For international Economy Air Mail orders, you may track your order here. For other postage methods used, please check your email for a link to track your order. Tracking numbers may take 1-2 business days to be updated online so please do not worry if you can't track your order instantly.
I purchased as a guest without registering an account, how do I track my order?
Once your order is shipped, you will receive an email with your tracking information from us. However, you may also use our GUEST ORDER VIEW link to check on your order status.
Once your order is shipped, you will receive an email with your tracking information from us. However, you may also use our GUEST ORDER VIEW link to check on your order status.
Are all items in stock?
All products with selectable options are in stock and ready to be shipped. If an item is not in stock, an "Out of Stock" label will be displayed and you will not be able to add that item to your cart. You may choose to be notified via e-mail as soon as an out-of-stock item is available by signing up on that products page via the "Notify Me" button.
What is your return policy?
Due to the nature of items being sold, return or refunds will only be accepted if the wrong product was sent. However please make sure that the item is unopened and still in its original packaging.
Cashback Reward Points, how much are they worth?
You can earn 1 Cashback Reward Point for every RM1 spent on our website which you can use with your next order. Currently, 100 Cashback Reward Points = RM2. You may use 15% of your coins based on your order Sub-Total and a maximum of 1200 Cashback Reward Points (RM30) can be used daily. Cashback reward point expires 180 days from the date of issue.
I forgot my password. How do I retrieve it?
Please click here to retrieve a lost password.
