CAMPFIRE BY CHARLIE'S CHALK DUST - OUTDOORS & SMORES - 60ML

Local Customers (Malaysian)

Online Banking (FPX)/Credit & Debit Cards/E-Wallet/ATM Bank Transfer

Malaysian customers can pay us via Online Banking, Credit & Debit Card(Master/Visa) & e-Wallet at your convenience. Your payment will be processed through our secure FPX payment partner which offers a wide range of local bank selections for you to complete your payment. Please view the list below to view exactly which banks you may use.

If you prefer doing a manual online transfer or using the ATM at the bank, you may select our "Bank Transfer" payment option and you will receive an e-mail with our bank account details to complete payment for your order. For "Bank Transfer" please e-mail us a screenshot or picture of the transfer receipt.

Note: We can only accept Malaysian credit or debit cards. We are unable to accept foreign issued credit or debit cards due to regulations our bank sets based on the products we sell.

International Customers

PayPal

International customers can pay us via PayPal. PayPal is a well-known and widely used payment processor worldwide that accepts all major credit & debit cards while offering great buyer protection.

All payments are relayed through a secure network(HTTPS) via PayPal. All sensitive information is only processed by PayPal and not us. Shop with us knowing that your purchase is well protected. If you do not own a credit card, you can easily obtain a Visa or Master debit/prepaid card from any one of your local banks.

Note: If you are shipping within Malaysia but want to use PayPal as your payment method, please add a non-Malaysian address at https://ejuiceusamurah.co/my-address and during checkout, choose the non-Malaysian address as your billing address. PayPal will then show up as a payment method.

Shipping & Delivery

EJUICEUSAMURAH ships orders out every Monday - Saturday. Daily cut off time is 12pm. To make sure your order is shipped out the same day, please pay for your order before 12pm.

Once your order has been shipped, you will receive an e-mail from us with your tracking information and instructions on how to track your order. Alternatively, if you registered an account with us during checkout, you may log in to your account and check under Order History for the latest update & status of your order.

Local Shipping & Delivery (Malaysia)
To make sure your parcel is shipped out on the same day, please pay for your order before 12pm.

All orders will be shipped before the courier's cut-off time so most delivery to West Malaysia will take 1-4 business days & East Malaysia will take 4-8 business days. However, there are times when there might be unexpected delays on the courier's side whereby it may take an extra day or two to arrive. We ship every Monday-Saturday (Except on Public Holidays)

Local Shipping Charges & Duration
West/Peninsular Malaysia: RM6 and below. Free Shipping for orders over RM150. (1-4 business days)
East/Sabah & Sarawak: RM15 and below. Free Shipping for orders over RM250 (4-8 business days)

Same Day Delivery (Klang Valley only)
We offer same day delivery through Lalamove or Grab. Prices will be automatically calculated and shown during checkout after you have filled up your shipping address. Cut-off for same day delivery is 3pm (Monday-Saturday). We usually book the rider in between 15-45 mins after your order is placed.

Please pay before 3pm for your rider to be booked on the same day, rider will be booked the next day at 9am if the order is placed after 3pm.
 

Sabah & Sarawak Wholesale Orders (50+ and above bottles)
We will arrange shipment with a private courier and WhatsApp you with details. Courier will provide free custom clearance for your shipment. Shipping charges payment for private courier will be collected from you once your shipment arrives at your address. For wholesale orders below 50 bottles, we can ship with Poslaju (custom clearance not included).

International Shipping & Delivery
We also ship worldwide. Your shipping charges will be calculated accordingly during checkout on our website. You have a choice of shipping via Registered Air Mail(economical) or Express Air Mail during checkout. All shipments come with a tracking number & insurance for free. All orders will be shipped out between 3-7 days from the time that your order was placed.

For Registered Air Mail, the duration an order takes to arrive varies from 1-4 weeks depending on the parcel's shipping destination & express takes 4-12 business days from date of shipping.

For international orders as mentioned above, we include free insurance for all orders. On rare occasions, a parcel might get misplaced or stolen during transit to its destination. This is something we have zero control over however we take full responsibility and offer a no questions asked full refund or free reshipping of your order. You may choose either option. If your order has not arrived after 45 business days, get in touch with us and we will look into it right away. Keeping our customers happy is & will always be our number one priority. Please take note that we will not be held responsible for orders to countries that do not allow these products. That means there will not be a reship or refund for orders that encounter any custom clearance issues.

Any claims for damaged items or discrepancies (missing items, wrong items, etc.) must be submitted to our Customer Care Department within three (2) business days after delivery. You must notify our Customer Care Department by e-mail and keep the packaging and the items involved in the claim at hand (even if they are broken). We will not be responsible for, nor issue a refund, if notified after three (2) business days. In your e-mail, please include clear photos of the damaged item and packaging as well. This will help expedite the process.

Need help or for wholesale inquiries, get in touch with us via WhatsApp message (+60176684864) or use the contact form below to send us an e-mail.

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CAMPFIRE BY CHARLIE'S CHALK DUST - OUTDOORS & SMORES - 60ML